Returns & Refunds
Last updated: September 16, 2026
DiecastModeler accepts returns of most new, unused items within 30 days of delivery for a refund of the item price.
How to start a return
- Email info@diecastmodeler.com with your order number, the product, and the reason for the return. You can also call 910-250-8803.
- Wait for return authorization. Items sent back without authorization may be refused.
- Ship the unused item in its original packaging to the address we provide (below).
Return mailing address
Hiteck Hobbies — DiecastModeler
2024 Waterscape Way, PMB 302
New Bern, NC 28562
United States
Eligibility
The item must be unused, in the same condition you received it, and in the original packaging. Keep your order confirmation as proof of purchase.
Inspect the package on arrival. If the item is damaged, defective, or incorrect, contact us immediately so we can make it right.
Items that cannot be returned
Unless the item arrived damaged or we sent the wrong product, the following are not returnable:
- Diecast display cases
- Batteries, decals, drones, and helicopters
- Special orders and personalized items
- Closeout / discontinued items (final sale)
- Gift cards
Refunds
After we receive and inspect the return, we email you. If approved, we refund the item price to the original payment method within 10 business days. Your bank may take additional time to post the credit. There is no restocking fee.
Return shipping: you pay return shipping unless we sent the wrong item or the item arrived damaged or defective — in those cases we cover return shipping. Original outbound shipping is refunded only when the return is our error. If you received a refund and you paid for return shipping on a non-error return, that return-shipping cost is not refunded.
Exchanges: return the original item, then place a new order for the replacement.
Questions
info@diecastmodeler.com · 910-250-8803 · Monday–Friday, 9am–5pm EST