Privacy Policy

Last updated: November 5, 2026

This Privacy Policy describes how DiecastModeler (operated by Hiteck Hobbies; the “Site,” “we,” “us”) collects, uses, and shares personal information when you visit diecastmodeler.com, contact us, or place an order.

If you do not agree with this policy, please do not use the Site.

Information we collect

• Contact and order details you submit: name, email, phone, billing and shipping address, order contents, and messages you send us.
• Payment confirmation from our processor (Stripe). Card numbers are handled by Stripe; we do not store full card numbers on our servers.
• Usage data such as pages viewed, search terms, browser type, and approximate location from IP address. Our store cart is saved in your browser (local storage), not as a tracking cookie.

Session recording (Mouseflow). To find and fix problems with the store, we use Mouseflow, a website analytics service. On most pages it records how visitors use the page: clicks, scrolling, mouse movement, the pages you visit and the device and browser you use. Mouseflow does not record what you type into password fields, and card details are entered on Stripe's secure page, which Mouseflow does not see. We do not run Mouseflow on account or admin pages. Mouseflow stores a cookie in your browser to tell visits apart. You can opt out at any time at mouseflow.com/opt-out.

Google Analytics. We use Google Analytics to count visits and see which pages and products people look at, how they found the Site, and whether checkout is working. Google Analytics sets cookies to tell visits apart and receives your IP address, device and browser details, and the pages you view. We do not use Google Analytics for advertising. You can opt out with the Google Analytics opt-out browser add-on at tools.google.com/dlpage/gaoptout.

Advertising (Pinterest tag). We advertise on Pinterest, and we use the Pinterest tag on the Site to measure how Pinterest ads and Pins lead to purchases and to show our products to people who visited the Site. The tag sends Pinterest information about your visit, such as the pages and products you view, whether you add an item to your cart or complete an order, your IP address, and device and browser details, and it sets Pinterest cookies in your browser. We do not send Pinterest your name, email, address, or payment details. Pinterest handles the information under its own privacy policy. You can opt out of Pinterest personalization at help.pinterest.com, in your Pinterest account settings, or by turning on the Global Privacy Control signal in your browser, which we honor by not loading the Pinterest tag.

How we use information

• To process orders, calculate shipping, arrange fulfillment, and send order emails
• To answer questions, handle returns, and provide customer support
• To detect fraud and keep the Site secure
• To improve the catalog and the Site
• To send order or account messages; promotional email only if you opt in, with an unsubscribe link

Who we share information with

We share information only as needed to run the store:

• Stripe, to process payment
• Mouseflow, which records site usage for us as described above (they act as our service provider and do not use it for their own advertising)
• Pinterest, through the Pinterest tag described above, for ad measurement and showing our products to Site visitors
• Shipping carriers and fulfillment partners (including CA and NC warehouse partners)
• Email and hosting providers that operate the Site and our inbox
• Authorities when required by law

We do not sell personal information for money. Under some state laws, the Pinterest tag may count as “sharing” information for cross-context behavioral advertising. You can opt out as described under “Advertising (Pinterest tag)” above, or by emailing [email protected] with “Do not share” in the subject.

Cookies and similar technology

The store uses browser local storage for your cart and session storage for a short-lived product view. These are needed for checkout to work. If you create an account, a sign-in cookie keeps you logged in. Mouseflow sets its own analytics cookie (see “Session recording” above); you can opt out at mouseflow.com/opt-out. The Pinterest tag sets Pinterest advertising cookies (see “Advertising (Pinterest tag)” above). You can also block cookies in your browser. You can clear stored data in your browser settings; that will empty the cart.

Your rights

Depending on where you live (including California), you may request access, correction, or deletion of personal information we hold, or an accounting of how we use it. Email [email protected] with “Privacy request” in the subject. We will not discriminate against you for exercising these rights. We do not sell or share personal information of anyone under 16.

The Site is not directed at children under 13, and we do not knowingly collect their information.

Retention and security

We keep order records as needed for fulfillment, taxes, and legal obligations, then delete or anonymize them when they are no longer required. No method of transmission is perfectly secure; we use HTTPS and reputable processors to reduce risk.

Contact

DiecastModeler / Hiteck Hobbies
PO Box 6357
Ocean Isle Beach, NC 28469-0357
Email: [email protected]
Phone: 910-250-8803