Frequently Asked Questions

Products marked Ships from NC are physically held by us. Supplier-fulfilled inventory is refreshed every morning, but supplier stock can change between updates. If an ordered supplier item is no longer available, we will contact you promptly and offer a refund or an alternative; we will not substitute an item without your approval.

Items marked Ships from NC are fulfilled from our North Carolina inventory. Other products are ordered from our fulfillment supplier after your purchase and ship from the supplier's warehouse. A mixed order may arrive in separate packages.

A single item ships at the rate for its scale: $5.99 for models smaller than 1/24, $9.99 for 1/24 (or no scale listed), and $12.99 for 1/18 and larger. With more than one item you pay the largest item's rate plus $2.00 for each additional item. If your order ships from both California and North Carolina, $4.99 is added for the second package. Orders of $99 or more ship free. The exact charge is shown in your cart and at checkout before you pay.

We currently accept major credit and debit cards through secure Stripe Checkout. PayPal is not currently enabled.

We begin processing paid orders as soon as practical. North Carolina and supplier-fulfilled items may have different handling times. Tracking is emailed when each shipment is ready.

Tracking is emailed after your order is processed and shipped. If your order has more than one shipment, you may receive more than one tracking number. Include your order number and checkout email when asking for an update.

Contact us as soon as possible. We will try to help, but an order cannot be changed or cancelled after it has entered shipping or supplier processing.

Applicable sales tax is calculated during checkout based on the order and delivery address. The complete total is shown before you pay.

Contact us promptly before returning or repairing anything. Include your order number, the item SKU, a description of the problem, and clear photos of the model, packaging, and shipping box when applicable.

Contact us before sending an item back so we can review the order and provide instructions. Returned merchandise must remain in its original condition with its original box and packaging. Shipping charges may be non-refundable unless we sent the wrong item or another exception applies.

Use the Contact Us page. For order questions, include your order number and the email address used at checkout so we can locate the purchase more quickly.