Where’s My Order?
We don’t use customer account logins. Use this page to understand the normal timeline and to ask about a specific order.
What happens after you check out
- Order confirmation Right after Stripe checkout you should get a confirmation email with your order details. Check spam/junk if you don’t see it within a few minutes.
- We process the order Most orders are reviewed within 1–2 business days (Mon–Fri). Stock is confirmed and the order is sent to the correct warehouse(s).
- Ships from CA or NC Items marked Ships from CA leave our California dropship partner. Items marked Ships from NC leave our New Bern warehouse. Mixed carts may arrive as two packages with separate tracking. See Ships From CA vs NC.
- Tracking when it ships When a package leaves the warehouse, tracking is emailed to the address used at checkout. Carriers can take a day to show movement after the label is created.
Still waiting? If it has been more than 3 business days with no confirmation, or more than 5–7 business days after confirmation with no tracking, use the form below. Include your order number and the email you used at checkout.