Q. How fast do you ship?
A. Most orders ship out the next business day.
10. Q. What shipping method do you use for free shipping?
A. Our system automatically chooses a method which will be delivered faster to customers. Usually it is USPS Priority or FedEx.
11. Q. How will the orders be shipped if expedited service chosen?
A. If you choose expedited 2 day service at checkout, shipping carriers do not count a pickup day as a business day, delivery will be made on the 3th business day for 2 day Service and on the 4th business day for 3 day expedited service. These delivery dates exclude Saturday delivery. Please note: 2 and 3 days expedited shipping include delivery confirmation fees.
12. Q. Are there drop shipping fees for orders?
A. No, we do not charge drop shipping fees for orders.
13. Q. Do you require a minimum purchase?
A. No, we do not have minimum purchase requirements.
14. Q. What payment methods do you accept?
A. We accept all major credit cards, such as: Visa, Master Card, American Express and Discover. In addition for large orders, we accept PayPal and wire transfers.
15. Q. Can I use my UPS/FedEx account to ship orders to my customers?
A. We apologize, but Hiteck does not offer this service.
16. Q. How long does it take to process and ship orders?
A. All orders are processed and shipped within 1 to 2 business days. Some orders are shipped the same business day.
17. Q. What is the delivery time for orders?
A. The delivery time depends on the shipping method that we use. Usually it is 3-7 business days depending on the destination address.
18. Q: What is die cast?
A: Die cast is a term used in hobby industry referring to a model made with metal body. Diecast metal is made of zinc alloy. Die cast models are not necessarily 100% metal models.
19. Q. How big is the scale? ( 1/18, 1/24, 1/12, etc)
A: For example, 1:18 scale model means that the length of the model is 1/18 of an actual vehicle. If you chop up a vehicle into 18 pieces, one piece length will be the same length as the 1:18 scale model. 1:18 Scale cars are about 10"-12" inches long, 1:64 Scale cars are about 3" inches long, 1:24 Scale cars are about 7"-8" inches long, 1:32 Scale cars are about 4"-5" inches long, 1:12 Scale cars are about 13"-15" inches long. Our descriptions on each item also show approximate dimensions.
20. Q. How do I know what's in stock on your website?
A. All of the products listed on Hiteck are in stock unless specified otherwise.
21. Q. How do I know when the item is sold out and new items arrive?
A. We will send emails to your subscribed email address with the list of sold out items and newly arrived items so you can add or remove them from your store. Please make sure you sign up to receive our "newsletter". In order to do that simply enter your email address and subscribe at the bottom of our home page.
22. Q. Do all products come in the manufacturer packaging?
A. Yes, all items do come in original manufacturer packaging. Please note: At some point manufacturers might change the look of the original boxes that models come in. The look of the original boxes may vary. The models however will stay exactly the same. Please note this information where you advertise products.
23. Q. Will my customer receive two items as shown on the pictures?
A. Our images show the picture of the original boxes and items outside of the original boxes. This is for the informational purposes only. Only one item will be received.
24. Q. What name will I see on my credit card statement?
A. All our transactions will show “Hiteck” on your credit card statement.
25. Q. Do you collect sales tax?
A. We collect sales tax on orders shipped to NC only.
26. Q. How much is the shipping cost?
A. Shipping is free on all ground shipments. Expedited and signature required options are also available at checkout.
27. Q. Do we need to purchase $4 signature confirmation at checkout?
A. You do not have to purchase $4 signature delivery at checkout. Please note that we are not responsible for lost packages if signature is not purchased. Expedited UPS shipping option already includes signature on delivery.
28. Q. How many different products you currently have in stock?
A. We currently have approximately 4.000 products in stock and ready for fulfillment.
29. Q. What is your return policy?
A. We have to be notified of all returns/exchanges within 30 days from the day the order was placed. We have to be notified immediately upon receipt if there are any damages or defects to the items so we can file a claim with a shipping carrier. If we are not notified right away, we will not be able to exchange the item or take it back for a refund. Merchandise must be in original factory condition and original box and has to be packaged exactly as manufacturer packed it. Please note: do not fix or glue little parts without our authorization. We will not accept any item back if it was glued or comes back to us without an original box. If items are shipped to shipping carriers in the USA and the shipping carrier then ships the items to customers in other countries, we will not be responsible for any damages to the items.
All shipping and handling fees are non-refundable with an exception where Hiteck has made an error by shipping an incorrect item to the customer. In this case, Members must contact Hiteck to obtain a return label or request merchandise pick up. Once the item is returned back to the warehouse a correct replacement unit will be shipped out or store credit issued for the full amount of the order if the correct unit is unavailable. Hiteck must be informed of the receipt of incorrect merchandise within a week of delivery.
Unwanted Returns: Unwanted product returns will be subject to a 15% restocking fee and the merchandise must be in unopened condition only.
Refused Delivery: Returns falling under this category will be treated as Unwanted Returns, consequently they will be subject to a 15% restocking fee. The customer will also be responsible for the return shipping cost incurred by the action of refusing the delivery. A store credit will be issued afterwards less 15% restocking fee of the value of the merchandise and less shipping and handling fees both ways.
We have to be notified right away upon receipt if there is damage to the item or it has a manufacturer defect so we can resolve this right away.